REFUND POLICY

Refund Policy 

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8 September 2024 

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Thank you for choosing Psoas for your medical education needs. This Refund Policy outlines the terms and conditions under which we offer refunds for our Services, including seminars hosted by leading doctors and study materials for board exams (collectively, the "Services"). By using our Services, you agree to the terms of this policy.

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1. Seminars

1.1. Cancellation by You: If you need to cancel your registration for a seminar, please notify us at least 30 days before the seminar date to be eligible for a refund. Cancellations made less than [insert number] days before the seminar may not qualify for a refund.

1.2. Cancellation by Us: If we need to cancel a seminar due to unforeseen circumstances, you will receive a full refund of the seminar fees. We will notify you as soon as possible regarding any cancellations and the refund process.

1.3. No-Show Policy: If you do not attend the seminar and have not canceled your registration in accordance with our policy, you will not be eligible for a refund.

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2. Study Materials

2.1. Digital Materials: Refunds for digital study materials (e.g., e-books, online courses) are not available once the material has been accessed or downloaded. If you experience technical issues accessing the material, please contact our support team for assistance.

2.2. Physical Materials: If you receive physical study materials and find them to be defective or incorrect, please contact us within 15 days of receipt. We will provide a replacement or issue a refund if the material is deemed defective or incorrect.

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3. Requesting a Refund

To request a refund, please contact our customer support team at info@psoas.com with your order details and the reason for the refund request. For seminar cancellations, please include your registration details and the date of the seminar.

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4. Processing Time

Refunds will be processed within 7 business days from the date we approve your refund request. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account depending on your financial institution.

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5. Non-Refundable Items

Certain items and services may be non-refundable, including but not limited to:

- Access fees for seminars that have already occurred.
- Downloaded or accessed digital study materials.
- Any custom or personalized study materials.

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6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after any changes constitutes your acceptance of the revised Refund Policy.

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7. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

Psoas.com 
info@psoas.com

Thank you for your understanding and for choosing Psoas. We are committed to providing you with quality medical education services and support.